FREQUENTLY ASKED QUESTIONS

How should I dress?
Dress comfortably.

What time should I arrive?
You should always arrive approximately 15 minutes prior to your scheduled appointment so you can get checked in and changed. We want to make sure you will receive the full treatment time of your service.

What if I arrive late?
Out of respect for all our guests, we must try to stay on time, therefore services will have to be adjusted on late arrivals.

Will I have to remove all my clothes for massage or body services?
We will provide you with a robe for your comfort. During massage you may wear undergarments if it feels more secure. For body treatments we will provide you with disposable undergarments. Always be assured that proper draping is done and only the area being treated is exposed.

Do I need to do anything special prior to a body treatment?
You should never shave your legs 24 hours prior to any body treatment. Sea salts could be irrating to the skin.

How long do I have to wait before hair removal services?
When body waxing is being done, there only needs to be 1/16 of an inch of growth. If the bikini area is more than 1/4 of an inch it is better to trim the hair before service.

How much should I leave for a gratuity?
As in all service industries, these professionals work extremely hard to satisfy their guests. Your satisfaction with their work is generally reflected in a minimum 15% gratuity. On gift certificates, packages and spa parties a 17% gratuity is automatically included.

What if I can't make my appointment?
We know that there are unforeseen circumstances and we will do our best to work with you. Our policy is 24 hours notice of cancellation. All "NO SHOW" appointments will be charged at their full service rate.